Frequently Asked Questions
Basic Questions
What
is aSkysoft Video Converter?
How does it work?
What can I do with
it?
What is the
system requirement?
Ordering Questions
Is
your online order form secure?
Is the price an one time cost or are there other fees?
Do I have to pay
for the technical support?
What happens
after I send in the order?
Technical Questions
How to
begin?
How to convert
only part of video?
I
have more questions - what should I do?
Basic Questions
What is aSkysoft Video Converter?
aSkysoft Video Converter is a video and audio converting software. It can
convert between almost all popular video and audio. It can convert between video
ASF, AVI (DivX, XviD, MPEG-4, H263 etc.), DVD, VOB, FLV, Quick Time (MOV), MP4 (PSP,
iPod, iPhone, AppleTV, Creative Zen, MS Zune), VCD, MPEG 1, MPEG 2, Real Video (RM),
SWF, WMV, 3GP etc. And can convert between audio AAC, AIFF, M4A, MP2, MP3, WAV
(pcm_s16le, pcm_u8, pcm_alaw, pcm_mulaw etc.), WMA etc. It can also convert
almost all popular video to audio.
How does it work?
Simply run the program, then click "Profile" combobox to choose an
output format; Then click "Add" toolbar button to add video files; At last
click "Convert" toolbar button to start converting. After convert, you can
double click the converted files to test them.
What can I do with it?
Convert between all popular video and audio! It can convert
video to video and audio, and can convert audio to audio.
What is the system requirement?
You will need a Pentium 100 PC or higher, 16MB RAM or more. The
operating system can be Windows 9x/ME/NT/2000/XP/2003/Vista.
Ordering Questions
Is your online order form secure?
Yes, it is secure. Many people select online payment option. Also
you can use PayPal in the order form that will not give your credit card info to others,
or use offline payment option such as pay by phone, fax or mail etc.
Is the price an one time cost or are there other fees?
The price is a one time cost only. There are no monthly or yearly
charges whatsoever.
Do I have to pay for the technical support?
All technical support are free for life to registered users. Any question please feel free
to contact us.
What happens after I send
in the order?
You will receive an email confirming your order shortly after sending
the online order form. Then, within 24 hours, you will receive a
second email with your registration name, code, and instructions
to get started!
If you do not get your code... or if you've lost it (Hey, it happens!
:) ... please email us at
.
Please include your name, address, email address. We will be happy
to help you.
Technical Questions
How to begin?
1. Click "Profile" combobox to choose an output format.
2. Click "Add" toolbar button to add video files.
3. Click "Convert" toolbar button to start converting.
How to convert only part of
video?
In the profiles list control on the right top of the main window.
Click "Start Time" under "General" section, then input convert start time (in
seconds or hh:mm:ss), then input duration time duration time (in seconds or
hh:mm:ss). For example, input "00:00:30" as start time, and input "00:10:00" as
duration time. Then the video will be converted begin from 30 seconds and total
10 minutes.
I have more questions
- what should I do?
Please send email to